Shipping - Returns & Refunds

Processing Times

The time we need to prepare an order for dispatch varies. For details, see individual items.

Customs & Import Taxes

Buyers are responsible for any customs & import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We always want our customers to be happy with anything they purchase from us. If for any reason you are not happy please contact us & we will find away to help.

We can all change our minds so we gladly accept returns and exchanges.

Just contact us within 48 hours of delivery to speak to us about any issues, returns, refunds or exchanges. If there are any issues with the item you purchased please provide photos.

Post items back to us within 14 days of delivery

We don't accept cancellations

For your return or exchange to be accepted, your item must be in the same condition as when you received it, in its own packaging & without it being used or manhandled. You must also have proof that you were the original purchaser of the item. 

Contact us via email if you wish to return or exchange anything at info@ragandbonebros.co.uk or use the form on the 'Contact Us' page.

Returns must be sent to the following address, 

Rag & Bone Bros, Rear Of 90 Aldermans Hill London N13 4PP.

When a return is accepted it is down to you to return the item including costs, unless we agreed to cover costs. Please contact us before sending anything back, please contact us so we can give you details on how to go about with the return.

You can always contact us for any return question at info@ragandbonebros.co.uk

The Following Items Can Not Be Returned Or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items that have been damaged or meddled with after delivery

EU Right of Withdrawal

Customers in the European Union, you have the right to withdraw from your purchase within 14 days of the date you (or a nominated third party) receive your goods, without giving any reason.

To exercise your right of withdrawal, please notify us within the 14 day period by contacting us.

  • Email : info@ragandbonebros.co.uk
  • Postal address : Rag & Bone Bros, Rear Of 90 Aldermans Hill London N13 4PP United Kingdom.

You must immediately return the item to us no later than 14 days after notifying us of your decision to withdraw. You will be responsible for the cost of returning the goods unless we have agreed to cover the costs.

We will issue a full refund within 14 days of receiving the returned item. Refunds will be made using the same payment method as used when making the original purchase.

Exemptions

The Following Items Can Not Be Returned Or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items that have been damaged or meddled with after delivery

Conditions Of Return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds
We will contact you once we’ve receive & check your returns, we will let you know if the returns are satisfactory for a refund or not. Once approved, you’ll be automatically refunded on your original payment method within 14 business days.

Please bear in mind it takes some time for banks or credit card company's to process & post refunds.