Shipping - Returns & Refunds

Shipping & Delivery

Processing Times

The time we need to prepare an order for dispatch varies. For details, see individual items.

Customs & Import Taxes

Buyers are responsible for any customs & import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We gladly accept returns and exchanges

Just contact us within: 3 days of delivery

Post items back to us within: 14 days of delivery

We don't accept cancellations

Please contact us if you have any problems with your order.

The Following Items Can Not Be Returned Or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions Of Return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.